The country's culture is directly linked with the way they sustain a dialog and there is an interesting thing about a dialog: The silence. Let's imagine we are having a conversation and you ask me what I think about your…

Today I will start to comment about a subject that I’ve been studying for a short period of time now, and this subject is called: CUSTOMER EXPERIENCE. Nowadays, a lot of companies are beginning to hire specialists on Customer Experience…

It has become common to read news about a fintech business raising millions of dollars nowadays. But last week was different, it wasn’t normal, the Brazilian digital bank, Nu Bank, just became the largest digital bank on world. It was…

I stopped looking for clients. Now, I look for partners! Here is why: During the past years, I learned the hard way, that searching only for clients for my business didn't make any sense. It was just a fragile relationship,…